If you are not satisfied with your purchase, you may cancel by returning your order, or any portion of your order, within 15 days of receiving it. You will receive a refund for the portion that is returned, less a $50.00 processing fee and a $15.00 standard shipping charge. No refunds can be made after 15 days. All cancellations must be in writing. CME credit cannot be granted when a Video/DVD order is cancelled.